Who we are
At MAC Trade Services, we’re committed to making a real difference in the world of energy efficiency and electrification. Our team works on innovative projects that transform homes and businesses, helping them become more sustainable and resilient. If you're looking for a career that combines purpose, growth, and the chance to work with a passionate group of experts, you’ll find a home with us. We value collaboration, creativity, and the drive to build a brighter, greener future.
Available Roles
Field Services Support Specialist
The Opportunity
Due to significant business growth in NSW, we are excited to offer this newly created position reporting to the Market Development Manager. The role of Field Services Support Specialist is to provide operations support for installers to ensure quality practices and industry standards are followed. Collecting and reviewing data on-site and performing safety audits as required.
Connecting with customers daily, both residential and commercial, will require a high level of professionalism, customer services skills and regulatory scheme understanding. This role works closely with the Compliance team and the Head of WHS&E to identify opportunities for improvement, implement best practices, and ensure that the MAC remains at the forefront of quality, innovation, generosity and sustainability.
Key areas of Responsibility
- Undertake submissions and related activities on behalf of installers
- Collection and compliance checks on data and documentation against standards
- Ensure product details, decommissioning and training logs are accurate and maintained in system
- Carry out safety inspections and audits on businesses and installer businesses
- Identify and return errors to installers/suppliers from desktop and field audits.
Customer Service Officer
The Opportunity
We are seeking an extraordinary customer-focused individual to join our growing team to provide exceptional support to our customers and installers. You can expect to be responsible for;
- Providing inbound and outbound call centre support for new and existing customers.
- Managing documentation and data generated from residential activities.
- Undertaking administration support for a wide range of scheme-based activities.
What you will bring
- Strong time management with the ability to work autonomously and collaboratively in a small team across a wide range of capabilities.
- Administration knowledge and high level of accuracy and attention to detail.
- Excellent communication and proven customer service skills.
- Demonstrates adaptability, positivity and has a problem solving can do attitude.
Why You
At MAC Trade Services, we’re looking for individuals who are passionate about making a difference in the energy sector. If you thrive in a fast-paced environment, enjoy tackling challenges, and are eager to innovate, we want to hear from you.
Whether you’re a skilled tradesperson, a marketing professional, or a project manager, your unique talents and perspectives will help us continue driving positive change. Bring your ambition, your expertise, and your fresh ideas—together, we’ll shape a more sustainable future.
Why Us
When you join MAC Trade Services, you’re becoming part of a company that prioritises both your personal and professional development. We offer meaningful work where you’ll contribute to sustainability and innovation in the energy sector. Our culture thrives on inclusivity, teamwork, and a shared vision of creating impactful solutions for our clients. You’ll have opportunities to advance your career, access ongoing training, and work alongside industry leaders who value your contributions, helping you grow both personally and professionally.
At MAC Trade Services, we celebrate diversity, driven by a leadership team that reflects the gender balance, including a female CEO. Our innovative hiring process, which eliminates unconscious bias to ensure the right people are selected based on merit and cultural fit. We recognise overall fit is key for both parties that’s why we invest in employment assessments upfront. We offer a variety of benefits for our Team including; equal pay, a flexible work options, 16-weeks paid parental leave, car parking, free vehicle charging, quarterly wellbeing days, Employee Assistance Program and above statutory leave entitlements.
We’ve built a vibrant, inclusive community where every voice is valued. This has led to tangible results, such as higher employee satisfaction, greater productivity, and enhanced innovation. By fostering diversity and creating a workplace where people are encouraged to bring their best selves, we continue to attract top talent and push the boundaries of what's possible in the energy sector. Join us, and you’ll not only advance your career but also play an integral role in driving a sustainable future.
Staff Spotlight
Vanessa Winter Business Development Manager
James Christie Project Manager
Alberto Gomez Compliance Officer
Interested in Joining Our Team?
At MAC Trade Services, we’re always on the lookout for passionate and talented individuals to join our growing team. Even if we don't have the perfect role listed right now, we would still love to hear from you. If you’re excited about making an impact in the energy sector and believe you’d be a great fit for our team, simply upload your CV. We’ll keep your details on file and reach out when the right opportunity comes up.
Volunteer Program
Our volunteering program allows each team member one day off per year to support a company-selected organisation. This initiative enables us to make a meaningful impact together and strengthen our connection to the community, reflecting our shared values of service and generosity
Our Values
QUALITY
Quality permeates through every aspect of our business. It is present in the relationships we have with our partners and suppliers, in the way we interact with clients, and in the products we install in their homes and businesses. You can see it in our vast body of knowledge, in our aspirations to raise industry standards, and in our unmatched leadership in both reliability and compliance.
GENEROSITY
Ours is a philosophy of generosity. It’s one that drives our desire to consistently exceed expectations and over-deliver on solutions tailored to our clients’ social and financial needs. It’s also one that transforms the relationships we have into partnerships that are both empowering and rewarding. Importantly, generosity shapes our attitude towards the world in which we live. Specifically, we strive to always use our knowledge and resources for the good of the planet.
INNOVATION
We are pioneers of the sustainable energy sector. It is our audacity to reimagine the way we use energy that sees us at the forefront of transformation for households and businesses right across Australia and beyond. We are experts in our field who, through innovation and technology, push the boundaries and challenge the status quo – leaving an indisputable mark upon our world that will live on for generations.
SUSTAINABILITY
We believe that innovation and advancement should never come at the detriment of our families, our lifestyles, or our planet. Rather, we see ourselves as champions of sustainability – environmental, financial, and functional. With this focus, we strive to create positive, responsible, and meaningful change, both now, and for years to come.
