Upgrade your hot water with confidence
Upgrading your hot water system doesn’t need to be complicated. We make the process simple, efficient and rewarding by connecting you with trusted, qualified installers and premium hot water solutions suited to Canberra’s climate.
We specialise in heat pump and solar hot water systems that deliver reliable performance, lower energy bills and access to rebates through the ACT Energy Efficiency Improvement Scheme (EEIS).
We support your upgrade by providing:
- Rebate guidance, so you receive every dollar you’re entitled to
- Clear advice on eligible hot water technologies and system options
- Connection to experienced installers who specialise in heat pump and solar hot water systems
Why Choose a Heat Pump Hot Water System?
Heat pump hot water systems work by extracting heat from the ambient air using a fan and transferring it to your water through a refrigeration heating cycle, much like a reverse cycle air conditioner heats your home in winter. It’s one of the most energy-efficient ways to heat water, using up to 70% less electricity than a standard electric storage system.
Because heat pumps rely on air temperature, they run most efficiently during the day when it’s warmer. Most modern systems have built-in digital controls or Wi-Fi/app connectivity, so you can schedule the system to run on excess solar generation or cheaper time-of-use electricity tariffs, reducing both your energy bills and your environmental impact.
Traditional electric storage systems recover tank temperature quickly through constant high output. Heat pumps use a slower heat exchange process that is optimised for energy efficiency rather than rapid recovery, so choosing the right tank size for your household matters.
- Up to 70% less electricity than a standard electric system
- Schedule it around your solar or shoulder/solar sponge tariffs
- Rebates available through the ACT EEIS
What rebates are available in the ACT?
Through the ACT Energy Efficiency Improvement Scheme (EEIS), eligible households can access rebates when they replace an old electric or gas hot water system with an efficient heat pump or solar hot water system.
The rebate depends on the system you choose, what you are replacing and whether you are a priority household. Additional incentives may be available for eligible Priority Households. Eligibility criteria and evidence requirements apply.
Call our team on 1300 430 917 or enquire below for a custom quote and to see which rebates you’re entitled to.
Choosing the right heat pump
Example of eligible heat pumps
iStore 180lt Air to Energy Heat Pump
- Compact design to fit easily down the side of your home.
- Wide operating range (-7°C to 50°C)
- Lower noise (46 dB(A))
- 4 intelligent operating modes: Eco, Hybrid, Vacation
Reclaim Energy Heat Pump
- Available in 160L–400L
-
CO₂ refrigerant – ozone-friendly and quiet (37 dB)
-
Optional Wi-Fi controller & custom settings
Haier Monoblock 200lt Heat Pump
$1,990* inc GST after rebates
Model HP200M1U1P
RRP $5,481.95 inc GST
$2,883.95 EEIS Priority Household rebate
$608 STC rebate
- Available in 200L, 250L and 330L
- Built-in Wi-Fi with SmartHQ app control
- Connects directly to compatible solar PV inverters
- Wide operating range (-7°C to 45°C)
- 7 year tank warranty, 5 years on all other parts and labour
Why Choose MAC Trade Services?
MAC Trade Services is an accredited ACT Energy Savings Provider under the ACT Government’s EEIS. MAC Trade Services has upgraded more than 50,000 homes and businesses since it was founded in 2014, saving more than 10 million GJ of energy out of the grid.
We guide you through the process for upgrading to an energy-efficient hot water system, making sure installations meet scheme requirements and that all documentation is completed correctly.
Our process is designed to be simple, secure and easy to follow, helping households access their rebates with confidence.
Why Choose a Solar Hot Water System?
Prefer solar? Our solar hot water systems reduce water heating energy use by up to 75%, cutting costs and emissions. Choose from trusted Australian brands with long warranties and proven reliability.
Choosing the right solar hot water system
Example of eligible solar systems
Rheem Hiline 52L300 SS Solar Water Heater
- Stainless Steel Tank
- 300lt capacity with a 150lt element boost
- 2 x L Flat Panel Collectors
- Available in in 4 COLORBOND® colours
Rinnai Sunmaster System 7m
- A range of storage capacities from 175 litres to 315 litres
- Available with electric boost or continuous flow gas boost
- Minimal impact on the aesthetics of your roofline
- No need to reinforce the roof structure
- Enduro collectors use aluminium fin solar absorber to maximise efficiency
- Available with a frost protection kit
- Innovative control system using a stepless speed controlled pump
- A sacrificial anode is provided in the tank for added protection
Rinnai Sunmaster System 10
- Optimised boost position with a capacity of 180L
- 200 or 330 litre capacity storage
- Available with electric boost or continuous flow gas boost
- Enduro collectors use aluminium fin solar absorber to maximise efficiency
- Available with a frost protection kit
- Sophisticated Thermal Arrestor valve controlling the tank temperature
- A sacrificial anode is provided in the tank for added protection
Contact us, we're here to help.
Tell us what you need and one of our team will get back to you soon..
Are you a hot water installer in the ACT?
Your competitors may already be using EEIS rebates to give customers a sharper price. If you are quoting eligible hot water installs without the rebate, you could be at a disadvantage before the customer even compares quotes.
Join our installer network to access EEIS rebates, fast payments and support. Click the link below to find out more.
Fill the partner with us form
We will be in touch with you within a few days
Onboard with MAC (contract and training etc)
Start submitting and get premium discount and leads
Terms and conditions
- Rebates are offered under the ACT Energy Efficiency Improvement Scheme (EEIS) and are subject to eligibility under the scheme.
- Rebate values are estimates and are not guaranteed until eligibility is confirmed and a site assessment is completed.
- Priority Household eligibility is subject to the Energy Efficiency Improvement Scheme requirements and must be verified using acceptable supporting evidence. Eligibility is not guaranteed until the information and evidence provided have been reviewed and accepted.
- Hot water systems installed are covered by a 1-year installation warranty and the manufacturer’s product warranty.
- Standard installation inclusions apply.
- Offers only available in the greater Canberra area.
- Offer valid until 31 December 2026 unless Scheme changes.
- Offer applies to Priority Households, Class 1 properties that are replacing an existing external gas continuous flow hot water system with power point at location. Other tank sizes, fuel types and brands are available upon request.
Not you? – contact our team for a quote. All installation quotes are subject to site inspection. Customers must contact MAC Trade Services to find out if they are eligible for the offer based on their property’s existing set-up on 1300 430 917. Offer only available on supply and installation of the system by HOT WATER COM AU or their accredited representative; the calculated Energy Savings Factor (ESF) under this offer must be assigned to our nominated Approved Energy Savings Providers (AESP), MAC Trade Services.
Priority Household means a residential premises in which one person who lives at the premises:
- a) is a recipient of an ACT Government energy concession;
- b) holds an Australian Government pensioner concession card or health care card;
- c) holds a Department of Veterans Affairs pensioner concession card, TPI gold repatriation health care card, war widows repatriation health care card, or gold repatriation health care card; or
- d) holders of a Commonwealth seniors health card;
- e) holders of an Australian Government low income health care card;
- f) recipient of an Australian Government disability support pension;
- g) people accessing an energy retailer’s financial hardship program (however described);
- h) people referred to a NERL retailer by a referring organisation for access to eligible activities carried out by the retailer;
- i) people living in a priority dwelling;
- j) is actively participating in an energy retailer’s payment plan (offered and applied as per section 50 of the National Energy Retail Law (ACT)); or
- k) has a residential tenancy agreement with the landlord of the premises and the rent for the premises is $660 or less per week (residential premises with partial tenancy are not eligible for Priority Household).
Got questions?
Find answers to common questions in our Knowledge Hub, or call our team on 1300 430 917.
