iPhone users

Follow the steps below to transfer your photos from your phone to your desktop computer while preserving the geo-tag data. Traditional methods, such as emailing the photo to yourself, will remove the geo-tag data from the image. Always use iCloud, Google Drive, or directly transfer via USB to ensure the geo-tagging information remains intact.

1. Take the photos
   • Make sure your location settings are turned on for photos. See the instructions on the Smart Photo Setup page for guidance.
2. Log in to iCloud
   • On your desktop computer, open a web browser and go to icloud.com.
   • Log in using your Apple ID and password.
3. Access and download your photos
   • Click on the “Photos” app in iCloud.
   • Find the photos you need and select them.
   • Click the Download button (a cloud icon with an arrow) to save the images to your computer.
4. Upload to the web form
   • Go back to the web form and upload the downloaded photos as required.

Android users

1. Take the photos
   • Ensure your location settings are turned on for photos. Refer to the Smart Photo Setup page for detailed steps.
2. Upload photos to Google Drive
   • Open the Google Photos or Google Drive app on your phone.
   • Upload the required photos to Google Drive.
3. Log in to Google Drive
   • On your desktop computer, open a web browser and go to drive.google.com.
   • Log in with your Google account.
4. Download the photos
   • Locate the photos in your Google Drive.
   • Right-click on the photo(s) and select Download to save them to your computer.
5. Upload to the web form
   • Return to the web form and upload the downloaded photos.

Plugging your phone into your computer

1. Take the photos
   • Ensure your location settings are turned on for photos. Refer to the Smart Photo Setup page for detailed steps.
2. Connect your phone to your computer
   • Use a USB cable to plug your phone into your desktop computer.
3. Access your photos
   • For iPhone users:
     • Open the Photos or File Explorer app on your computer.
     • Find your iPhone under “Devices” or “This PC” and access the photos folder.
   • For Android users:
     • Tap “Allow” or “Transfer Files” on your phone if prompted.
     • Open File Explorer on your computer and locate your phone under “Devices” or “This PC.” Navigate to the photos folder.
4. Copy the photos to your computer
   • Select the photos you need and copy them to your computer by dragging them to a folder.
5. Upload to the web form
   • Upload the copied photos to the web form as required.